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KPIs in ‘Information Technology’
tagged with ‘downtime’

Availability (excluding planned downtime)

Percentage of actual uptime (in hours) of equipment relative to the total numbers of planned uptime (in hours). Planned uptime = service hours – planned ...
This KPI is most used for:
Operational Excellence

Downtime

The formula derives the percentage of the time service is available. The inverse is the amount of downtime.
This KPI is most used for:
Operational Excellence

% of downtime due to security incidents

Percentage of downtime due to security incidents.

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This KPI is most used for:
Operational Excellence
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