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KPIs in ‘Information Technology’
tagged with ‘duration’

Availability (excluding planned downtime)

Percentage of actual uptime (in hours) of equipment relative to the total numbers of planned uptime (in hours). Planned uptime = service hours – planned ...
This KPI is most used for:
Operational Excellence

Average incident closure duration

Average amount of time between the registration of incidents and their closure.
This KPI is most used for:
Operational Excellence

% of incidents solved within deadline/target

Number of incidents closed within the allowed duration time-frame, relative to the number of all incidents closed in a given time period. A duration time-frame ...
This KPI is most used for:
Operational Excellence
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