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KPIs in ‘Information Technology’
tagged with
‘failure’
Availability
The general formula for availability is: Availability = [MTBF/(MTBF+MTTR)] x 100 Availability is a function of the total service time, the mean time between failure ...
Listed in: Systems, Database, Network, IT Service Levels, Application, Web Hosting, Telephony, Telecommunications, Email, Storage, Virtualization, VRM Product
Tags: repair, availability, maintenance, failure
Mean-time between failure (MTBF)
The average time between equipment failures over a given period i.e. the average time a device will function before failing. It is the reliability rating ...
Listed in: Systems, Database, Network, IT Service Levels, Application, Web Hosting, Telephony, Manufacturing, Email, Storage, Backup, Virtualization, Data center, BMF Assurance
Tags: failure, device, equipment, reliability
% of problems with a root cause identified
% of problems with a root cause identified for the failure
% of dropped telephone calls (DCR)
Percentage of telephone calls that were not regulary ended due to technical failure, relative to all telephone calls within the measurement period.
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