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KPIs in ‘Information Technology’
tagged with ‘failure’

Availability

The general formula for availability is: Availability = [MTBF/(MTBF+MTTR)] x 100 Availability is a function of the total service time, the mean time between failure ...
This KPI is most used for:
Operational Excellence

Mean-time between failure (MTBF)

The average time between equipment failures over a given period i.e. the average time a device will function before failing. It is the reliability rating ...
This KPI is most used for:
Operational Excellence
This KPI is most used for:
Operational Excellence

% of dropped telephone calls (DCR)

Percentage of telephone calls that were not regulary ended due to technical failure, relative to all telephone calls within the measurement period.
This KPI is most used for:
Operational Excellence
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