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KPIs in ‘Information Technology’
tagged with ‘implementation’

% of unplanned outage/unavailability due to changes

Percentage of unplanned outage (unavailability) due to the implementation of changes into the infrastructure. Unplanned means that the outage (or part of the outage) was ...
This KPI is most used for:
Operational Excellence

Distribution cycle of patches

Averager distribution time of applying patches. Measures time from being aware of patch to implementation of patch.
This KPI is most used for:
Operational Excellence

% rework (number of records) required after initial change implementation

Percentage of change records that require a follow-up change record to successfully complete an implementation.
This KPI is most used for:
Operational Excellence
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