KPIs in ‘Information Technology’
Percentage of customer issues that were solved by the first phone call.
Security if a major concern to all service provider organizations. International standards call for a special procedure and protocols for all security related issues. This ...
Number of bugs or software defects of applications (versions) that are in production.
When a 404 error page of a corporate website is showed more often than a certain target this might indicate navigation issues within the website ...