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KPIs in ‘Information Technology’
tagged with ‘maintenance’

Availability

The general formula for availability is: Availability = [MTBF/(MTBF+MTTR)] x 100 Availability is a function of the total service time, the mean time between failure ...
This KPI is most used for:
Operational Excellence

Availability (excluding planned downtime)

Percentage of actual uptime (in hours) of equipment relative to the total numbers of planned uptime (in hours). Planned uptime = service hours – planned ...
This KPI is most used for:
Operational Excellence

Mean Time To Detect (MTTD)

MTTD would be the difference between the onset of any event that is deemed revenue impacting and its actual detection by the technician who then ...
This KPI is most used for:
Operational Excellence
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