This is a preview of KPI Library. To browse and search for key performance indicators, also known as business metrics, performance measures or business indicators, in various industries and general processes, login or join for free.
-
IT Financials
(2) -
IT Incident & Problem
(64) -
IT Risk
(3) -
IT Security
(27) -
IT Service Desk & Support
(64) -
IT Service Levels
(34) -
IT Services
(95) -
IT/business ratios
(26)
-
Green IT
(9) -
IT Architecture
(2) -
IT Availability
(12) -
IT Capacity
(17) -
IT Change & Release
(79) -
IT Configuration & Asset
(30) -
IT Continuity
(9) -
IT Event Management
KPIs in ‘Information Technology’
tagged with
‘maintenance’
Availability
The general formula for availability is: Availability = [MTBF/(MTBF+MTTR)] x 100 Availability is a function of the total service time, the mean time between failure ...
Listed in: Systems, Database, Network, IT Service Levels, Application, Web Hosting, Telephony, Telecommunications, Email, Storage, Virtualization, VRM Product
Tags: repair, availability, maintenance, failure
Availability (excluding planned downtime)
Percentage of actual uptime (in hours) of equipment relative to the total numbers of planned uptime (in hours). Planned uptime = service hours – planned ...
Listed in: Systems, Database, Network, IT Service Levels, Application, ITIL Availability management, Web Hosting, Telephony, Email, Storage, ASL Availability management, MOF Availability Management, IT Availability
Tags: availability, downtime, device, equipment, maintenance, schedule, planning, duration
Mean Time to Repair (MTTR)
Average time (e.g. in hours) between the occurrence of an incident and its resolution.
Listed in: Systems, Database, Network, ITIL Incident management, IT Service Levels, Application, Web Hosting, Telephony, Maintenance, Email, Storage, Backup, ASL Incident management, MOF Incident Management, VRM Process Performance, VRM Support, IT Incident & Problem
Tags: repair, time, duration, device, equipment, incident, solution, resolution, maintenance
Mean Time To Detect (MTTD)
MTTD would be the difference between the onset of any event that is deemed revenue impacting and its actual detection by the technician who then ...
Listed in: ITIL Incident management, Telecommunications, IT Incident & Problem
Tags: repair, revenue, maintenance
Browse by industry
-
Media & Publishing
(89) -
Mining, Oil & Gas Extraction
(11) -
Miscellaneous
(42) -
Professional & Technical Services
(35) -
Real Estate, Rental & Leasing
(82) -
Technology
(74) -
Telecommunications
(95) -
Transportation & Warehousing
(256) -
Utilities
(161) -
Wholesale & Retail
(101)
-
Accommodation & Food
(130) -
Agriculture & Forestry
(46) -
Banking & Insurance
(98) -
Biotechnology & Life Sciences
(1) -
Construction & Engineering
(13) -
Education & Research
(149) -
Emergency, Police & Justice
(63) -
Entertainment, Recreation & Arts
(118) -
Goods & Manufacturing
(25) -
Government & Public Works
(142) -
Healthcare & Social Assistance
(194)
Browse by business framework
-
PRINCE2 | Project Portfolio
(27) -
Risk IT | Information Technology
(85) -
SCOR® | Supply Chain
(26) -
UBPR | Banking
(191) -
Value Reference Model | Value Chain
(1507) -
Various
(67)