menu SIGN IN
This is a preview of KPI Library. To browse and search for key performance indicators, also known as business metrics, performance measures or business indicators, in various industries and general processes, login or join for free.

KPIs in ‘Information Technology’
tagged with ‘management’

% of reopened incidents

Number of incidents closed that were re-opened relative to the number of all incidents closed in a given time period. Of course, usage of this ...
This KPI is most used for:
Operational Excellence

% of urgent changes

Number of opened, urgent changes relative to the total number of changes opened in a given time period. This KPI reflects the size of the ...
This KPI is most used for:
Operational Excellence

% of escalated service requests

Percentage of closed service requests that have been escalated to management, relative to all closed service requests within measurement period.
This KPI is most used for:
Operational Excellence

% of implemented changes not approved (by management / CAB)

Percentage of implemented changes not approved (by Change Advisory Board or CAB, or management), relative to all implemented changes within the measurement period.
This KPI is most used for:
Operational Excellence
Wanna have more KPIs per page? Login or Join Now!

Browse by industry


Browse by business framework

Sign in to KPI Library

Please sign in or join for free to view the complete KPI Library.


Password:
(forgot password?)
Remember me on this computer

Not yet a member? Join Now!