KPIs in ‘Information Technology’
Number of incidents closed that were re-opened relative to the number of all incidents closed in a given time period. Of course, usage of this ...
Number of opened, urgent changes relative to the total number of changes opened in a given time period. This KPI reflects the size of the ...
Percentage of closed service requests that have been escalated to management, relative to all closed service requests within measurement period.
Percentage of implemented changes not approved (by Change Advisory Board or CAB, or management), relative to all implemented changes within the measurement period.