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KPIs in ‘Information Technology’
tagged with ‘quality’

% of urgent changes

Number of opened, urgent changes relative to the total number of changes opened in a given time period. This KPI reflects the size of the ...
This KPI is most used for:
Operational Excellence

Ratio of Incidents to Staff

Indicates the changing quality of IT services provided as experienced by end users and can be called the Error Rate – on average how many ...
This KPI is most used for:
Operational Excellence
This KPI is most used for:
Operational Excellence

Time lag between code changes/fixes and release of new build/handoff back to QA

Time lag between code changes/fixes and release of new build/handoff back to QA for re-test.
This KPI is most used for:
Operational Excellence
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