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KPIs in ‘Information Technology’
tagged with ‘repair’

Availability

The general formula for availability is: Availability = [MTBF/(MTBF+MTTR)] x 100 Availability is a function of the total service time, the mean time between failure ...
This KPI is most used for:
Operational Excellence

Mean Time To Detect (MTTD)

MTTD would be the difference between the onset of any event that is deemed revenue impacting and its actual detection by the technician who then ...
This KPI is most used for:
Operational Excellence

Average incident response time

The average amount of time (e.g. in minutes) between the detection of an incident and the first action taken to repair the incident.
This KPI is most used for:
Operational Excellence
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