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KPIs in ‘Information Technology’
tagged with ‘satisfaction’

% of customers given satisfaction surveys

This one is important in any QMS, puts customer and his satisfaction in focus.
This KPI is most used for:
Operational Excellence

% of callers given satisfaction surveys

The percentage of callers who took the satisfaction survey that follows a call.
This KPI is most used for:
Operational Excellence

Customer satisfaction (index)

Customer satisfaction. For example, based on customer satisfaction surveys e.g. customer feedback.
This KPI is most used for:
Operational Excellence

IT-Happiness Score

The IT Happiness Score is the result of a single-question survey measuring employees’ satisfaction and/or perception with IT in the organisation. The single overall question ...
This KPI is most used for:
Operational Excellence
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