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KPIs in ‘Information Technology’
tagged with ‘staff’

This KPI is most used for:
Operational Excellence

IT to Total Employees Ratio

Ratio between IT staff (in FTE) and all non-IT staff (in FTE).
This KPI is most used for:
Cost Leadership

Ratio of Incidents to Staff

Indicates the changing quality of IT services provided as experienced by end users and can be called the Error Rate – on average how many ...
This KPI is most used for:
Operational Excellence

IT Investment to IT Staff Training

Ratio between annual IT Investment (not operational costs) and annual spending on IT staff training
This KPI is most used for:
Operational Excellence
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