menu SIGN IN
This is a preview of KPI Library. To browse and search for key performance indicators, also known as business metrics, performance measures or business indicators, in various industries and general processes, login or join for free.
Home >


KPIs in ‘Information Technology’
tagged with ‘support ticket’

Average number of calls / service request per handler

Average number of calls / service requests per employee of call center / service desk within measurement period.

Listed in: , , , , , ,
Tags: , , , , , , ,
This KPI is most used for:
Operational Excellence

% of overdue service requests

Number of overdue service requests (not closed and not solved within the established time frame) relative to the number of open (not closed) service requests.

Listed in: , , , , ,
Tags: , , , ,
This KPI is most used for:
Operational Excellence

Average overdue time of overdue service requests

Average overdue time of overdue service requests i.e. the time difference between the measurement date and planned target date.

Listed in: , , , ,
Tags: , , , , , , ,
This KPI is most used for:
Operational Excellence

Service request closure duration rate

This KPI monitors the average spent duration of service requests closed relative to the average allowed duration of those requests closed in a given time ...

Listed in: , , , ,
Tags: , , , , , ,
This KPI is most used for:
Operational Excellence
Wanna have more KPIs per page? Login or Join Now!

Browse by industry


Browse by business framework

Related categories

Sign in to KPI Library

Please sign in or join for free to view the complete KPI Library.


Password:
(forgot password?)
Remember me on this computer

Not yet a member? Join Now!