KPIs in ‘Information Technology’
Percentage of outage (unavailability) due to incidents in the IT environment, relative to the service hours.
Listed in: Systems, Database, Network, ITIL Incident management, Application, ITIL Availability management, Web Hosting, Telephony, Cobit Manage Operations, Email, Storage, ASL Incident management, ASL Availability management, MOF Availability Management, MOF Incident Management, IT Availability, IT Incident & Problem
Tags: outage, unavailability, availability, incident, unplanned, planning
Percentage of unplanned outage (unavailability) due to the implementation of changes into the infrastructure. Unplanned means that the outage (or part of the outage) was ...