KPIs in ‘Information Technology’
Percentage of Configuration Item (CIs) that are monitored for performance with systems monitoring tools, relative to CIs that are used to provide services to end-users.
Listed in: ITIL Configuration management, ITIL Capacity management, Cobit Manage Performance & Capacity, ASL Capacity management, MOF Capacity Management, MOF Configuration Management, IT Availability, IT Configuration & Asset, IT Capacity
Tags: Performance, CI, Configuration Item, user, configuration item
When a 404 error page of a corporate website is showed more often than a certain target this might indicate navigation issues within the website ...