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KPIs in ‘Information Technology’
tagged with ‘user’

% of CIs monitored for performance

Percentage of Configuration Item (CIs) that are monitored for performance with systems monitoring tools, relative to CIs that are used to provide services to end-users.
This KPI is most used for:
Operational Excellence

Ratio of Incidents to Staff

Indicates the changing quality of IT services provided as experienced by end users and can be called the Error Rate – on average how many ...
This KPI is most used for:
Operational Excellence
This KPI is most used for:
Operational Excellence

Number of times (corporate) website shows a 404 page

When a 404 error page of a corporate website is showed more often than a certain target this might indicate navigation issues within the website ...
This KPI is most used for:
Operational Excellence
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