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IT Security


IT security deals with protecting information on computer systems and networks. This includes using anti-virus software, firewalls, and password protected access.


KPIs in ‘IT Security’

% of systems with latest antivirus/antispyware signatures

Percentage of systems (workstations, laptops, servers) with latest antivirus/antispyware signatures.
This KPI is most used for:
Operational Excellence

% of virus incidents requiring manual cleanup

Percentage of virus incidents requiring manual cleanup relative to all virus incidents within measurement period.
This KPI is most used for:
Operational Excellence

% of systems covered by antivirus/antispyware software

Percentage of systems (workstations, laptops, servers) covered by antivirus/antispyware software.
This KPI is most used for:
Operational Excellence

% of email spam messages stopped/detected

Percentage of email spam messages stopped within measurement period.

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This KPI is most used for:
Operational Excellence
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