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KPIs in ‘ITIL | Information Technology’
tagged with ‘CMDB’

% of CIs mapped onto IT services in the CMDB

Percentage of Configuration Items mapped onto IT services in the Configuration Management Database (CMDB) relative to all Configuration Items that can be related to IT ...
This KPI is most used for:
Operational Excellence

Cost of CMDB reconciliation

Cost of doing a (1) Configuration Management Database (CMDB) reconciliation. This reconciliation makes sure that the CMDB represents the actual IT infrastructure.
This KPI is most used for:
Operational Excellence

Average time between CMDB reconciliation

Average time (e.g. in days or hours) between two consequetive Configuration Management Database (CMDB) reconciliations. This reconciliation makes sure that the CMDB represents the actual ...
This KPI is most used for:
Operational Excellence

Average time spent on CMDB reconciliation

Average time spent (in FTE) on Configuration Management Database (CMDB) reconciliation. This reconciliation makes sure that the CMDB represents the actual IT infrastructure.
This KPI is most used for:
Operational Excellence
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