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KPIs in ‘ITIL | Information Technology’
tagged with ‘Configuration Item’

% of CIs monitored for performance

Percentage of Configuration Item (CIs) that are monitored for performance with systems monitoring tools, relative to CIs that are used to provide services to end-users.
This KPI is most used for:
Operational Excellence

% of CIs mapped onto IT services in the CMDB

Percentage of Configuration Items mapped onto IT services in the Configuration Management Database (CMDB) relative to all Configuration Items that can be related to IT ...
This KPI is most used for:
Operational Excellence
This KPI is most used for:
Operational Excellence

% of CIs with under-capacity

Percentage of Configuration Items (CIs) with under-capacity, relative to all CIs used to deliver services to end-customers.
This KPI is most used for:
Operational Excellence
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