KPIs in ‘ITIL | Information Technology’
Percentage of Configuration Item (CIs) that are monitored for performance with systems monitoring tools, relative to CIs that are used to provide services to end-users.
Listed in: ITIL Configuration management, ITIL Capacity management, Cobit Manage Performance & Capacity, ASL Capacity management, MOF Capacity Management, MOF Configuration Management, IT Availability, IT Configuration & Asset, IT Capacity
Tags: Performance, CI, Configuration Item, user, configuration item
Percentage of Configuration Items mapped onto IT services in the Configuration Management Database (CMDB) relative to all Configuration Items that can be related to IT ...
Percentage of Configuration Items (CIs) with under-capacity, relative to all CIs used to deliver services to end-customers.