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KPIs in ‘ITIL | Information Technology’
tagged with ‘RFC’

% of registered RFCs without Test plan

Number of registered RFCs for which an Test Plan has not been documented/provided/attached. This percentage is relative to all RFCs registered within a certain time-period.
This KPI is most used for:
Cost Leadership

% of registered RFCs without backout plan

Number of registered RFCs for which an Backout Plan has not been documented/provided/attached. This percentage is relative to all RFCs registered within a certain time-period.
This KPI is most used for:
Product/Service Differentiation

% of registered RFCs without Implementation Plan

Number of registered RFCs for which an Implementation Plan has not been documented/provided/attached. This percentage is relative to all RFCs registered within a certain time-period.
This KPI is most used for:
Operational Excellence
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