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KPIs in ‘ITIL | Information Technology’
tagged with ‘Service Request’

This KPI is most used for:
Operational Excellence
This KPI is most used for:
Operational Excellence

% of reopened service requests

Percentage of closed service requests that have been reopened (and therefore initially not resolved according to the customer), relative to closed service requests within a ...
This KPI is most used for:
Operational Excellence

% of overdue service requests

Number of overdue service requests (not closed and not solved within the established time frame) relative to the number of open (not closed) service requests.
This KPI is most used for:
Operational Excellence
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