JOIN TODAY

This is a preview of KPI Library. To browse and search for key performance indicators, also known as business metrics, performance measures or business indicators, in various industries and general processes, login or join for free.

Home >

Business frameworks

ITIL | Information Technology

The Information Technology Infrastructure Library (ITIL) is a framework of best practice approaches intended to facilitate the delivery of high quality information technology (IT) services.

ITIL Financial management
(16)
ITIL Incident management
(31)
ITIL Problem management
(17)
ITIL Release management
(9)
ITIL Security management
(6)
ITIL Service Desk
(39)
ITIL Service level management
(19)

ITIL Asset management
(11)
ITIL Availability management
(11)
ITIL Capacity management
(18)
ITIL Change management
(36)
ITIL Configuration management
(21)
ITIL Continuity management
(9)
ITIL Demand management
(8)

KPIs in ‘ITIL | Information Technology’

tagged with ‘cost’

Costs of operating call center / service desk

Costs of operating a call center / service desk, usually for a specific period such as month or quarter.

Listed in: , , , , ,
Tags: Call Center, Cost, servicedesk, helpdesk

This KPI is most used for:

Cost Leadership

Overall cost of IT delivery per customer

Overall cost of IT delivery per customer: cost of IT service delivery divided by number of end users / customers.

Listed in:
Tags: customer, user, cost

This KPI is most used for:

Cost Leadership

Average costs of release

Average costs of release. Costs are most likely based on man-hours spent.

Listed in: , ,
Tags: release, cost

This KPI is most used for:

Cost Leadership

% of backlogged/neglected change requests

Percentage of backlogged change requests. Backlogged change requests are change requests that should have been implemented but due to for example time/cost constraints are still ...

Listed in: , , , ,
Tags: change, cost, request

This KPI is most used for:

Operational Excellence

Wanna have more KPIs per page? Login or Join Now!