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KPIs in ‘ITIL | Information Technology’
tagged with ‘demand’

% of time when Capacity resources are being used below expected

Time when resources wasn’t used or was used below a minimum demand value [underused]: Example % HW Time working below normal levels % Time when ...
This KPI is most used for:
Operational Excellence

Average time since Demand Management is triggered to corrective actions are initiated

Average time since Demand Management is triggered to corrective actions are initiated (Other processes are triggered)
This KPI is most used for:
Cost Leadership

Capacity plans evaluated

Capacity plans evaluated to Demand Management (Whether or not later reviewed by the Capacity Management)
This KPI is most used for:
Operational Excellence

Number of incidents based on Capacity problems related to Demand Management

Number of incidents based on Capacity problems related to Demand Management (market changes, unattended customer needs…)
This KPI is most used for:
Cost Leadership
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