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KPIs in ‘ITIL | Information Technology’
tagged with ‘employee’

This KPI is most used for:
Operational Excellence

% of time when Capacity resources are being used below expected

Time when resources wasn’t used or was used below a minimum demand value [underused]: Example % HW Time working below normal levels % Time when ...
This KPI is most used for:
Operational Excellence

% of IT staff that is ITIL trained

Percentage of IT staff that is ITIL trained.
This KPI is most used for:
Cost Leadership

% of IT staff with ITIL certification

Percentage of IT staff with (advanced) ITIL certification.
This KPI is most used for:
Operational Excellence
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