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KPIs in ‘ITIL | Information Technology’
tagged with ‘implementation’

% of unplanned outage/unavailability due to changes

Percentage of unplanned outage (unavailability) due to the implementation of changes into the infrastructure. Unplanned means that the outage (or part of the outage) was ...
This KPI is most used for:
Operational Excellence

Average costs of change implementation

Average costs of changes closed in measurement period. Costs can be determined by time registration or by applying a cost factor for example per change ...
This KPI is most used for:
Cost Leadership

% of registered RFCs without Implementation Plan

Number of registered RFCs for which an Implementation Plan has not been documented/provided/attached. This percentage is relative to all RFCs registered within a certain time-period.
This KPI is most used for:
Operational Excellence
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