KPIs in ‘ITIL | Information Technology’
Percentage of outage (unavailability) due to implementation of planned changes, relative to the service hours.
Listed in: ITIL Change management, Systems, Database, Network, IT Service Levels, Application, ITIL Availability management, Web Hosting, Telephony, Email, Storage, ASL Availability management, MOF Availability Management, IT Change & Release, IT Availability
Tags: change, outage, availability, unavailability, implementation, planning
Percentage of unplanned outage (unavailability) due to the implementation of changes into the infrastructure. Unplanned means that the outage (or part of the outage) was ...
Average costs of changes closed in measurement period. Costs can be determined by time registration or by applying a cost factor for example per change ...