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KPIs in ‘ITIL | Information Technology’
tagged with ‘maintenance’

Availability (excluding planned downtime)

Percentage of actual uptime (in hours) of equipment relative to the total numbers of planned uptime (in hours). Planned uptime = service hours – planned ...
This KPI is most used for:
Operational Excellence

Average incident response time

The average amount of time (e.g. in minutes) between the detection of an incident and the first action taken to repair the incident.
This KPI is most used for:
Operational Excellence

Mean Time To Detect (MTTD)

MTTD would be the difference between the onset of any event that is deemed revenue impacting and its actual detection by the technician who then ...
This KPI is most used for:
Operational Excellence
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