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This is a preview of KPI Library. To browse and search for key performance indicators, also known as business metrics, performance measures or business indicators, in various industries and general processes, login or join for free.

KPIs in ‘ITIL | Information Technology’
tagged with ‘plan’

This KPI is most used for:
Cost Leadership

Service request closure duration rate

This KPI monitors the average spent duration of service requests closed relative to the average allowed duration of those requests closed in a given time ...
This KPI is most used for:
Operational Excellence

Change closure duration rate

This KPI monitors the average spent duration of changes closed relative to the average allowed duration of those changes closed in a given time frame.
This KPI is most used for:
Operational Excellence

Forecast accuracy of budget

Actual budget (costs) relative to the established budget.
This KPI is most used for:
Cost Leadership
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