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The Information Technology Infrastructure Library (ITIL) is a framework of best practice approaches intended to facilitate the delivery of high quality information technology (IT) services.
KPIs in ‘ITIL | Information Technology’
tagged with
‘plan’
% of budget deviation relative to total budget
Percent of budget deviation value compared to the total budget.
Service request closure duration rate
This KPI monitors the average spent duration of service requests closed relative to the average allowed duration of those requests closed in a given time ...
Change closure duration rate
This KPI monitors the average spent duration of changes closed relative to the average allowed duration of those changes closed in a given time frame.
Listed in: ITIL Change management, ASL Change management, MOF Change Management, IT Change & Release
Tags: change, actual, plan, duration, closed
Forecast accuracy of budget
Actual budget (costs) relative to the established budget.
Listed in: ITIL Financial management, Cobit Identify & Allocate Costs, Budgets
Tags: budget, forecast, plan, actual, accuracy, cost
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