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KPIs in ‘ITIL | Information Technology’
tagged with ‘release’

Percentage of succesful releases

The number of releases that were successful as a percentage of all releases over a given period of time
This KPI is most used for:
Operational Excellence

Percentage of deployed releases that caused incidents

The number of deployed releases that caused one or more incidents as a percentage of the total number of deployed releases over a given period ...
This KPI is most used for:
Operational Excellence

Average costs of release

Average costs of release. Costs are most likely based on man-hours spent.
This KPI is most used for:
Cost Leadership

Average cycle time between urgent releases

Average time between urgent releases of software. An urgent release is defined as a release that is not planned for example when a release is ...
This KPI is most used for:
Operational Excellence
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