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KPIs in ‘ITIL | Information Technology’
tagged with ‘reopen’

% of reopened service requests

Percentage of closed service requests that have been reopened (and therefore initially not resolved according to the customer), relative to closed service requests within a ...
This KPI is most used for:
Operational Excellence

% of reopened incidents

Number of incidents closed that were re-opened relative to the number of all incidents closed in a given time period. Of course, usage of this ...
This KPI is most used for:
Operational Excellence
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