KPIs in ‘ITIL | Information Technology’
Percentage of actual uptime (in hours) of equipment relative to the total numbers of planned uptime (in hours). Planned uptime = service hours – planned ...
Listed in: Systems, Database, Network, IT Service Levels, Application, ITIL Availability management, Web Hosting, Telephony, Email, Storage, ASL Availability management, MOF Availability Management, IT Availability
Tags: availability, downtime, device, equipment, maintenance, schedule, planning, duration
Percentage of changes scheduled outside pre-defined/pre-agreed maintenance window. A maintenance window is a prescheduled time when a system can be taken off-line for maintenance, if ...