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Managed technology services


Managed services is the practice of transferring day-to-day related management responsibility as a strategic method for improved effective and efficient operations. The person or organization who owns or has direct oversight of the organization or system being managed is referred to as the offerer, client, or customer. The person or organization that accepts and provides the managed service is regarded as the service provider.


KPIs in ‘Managed technology services’

This KPI is most used for:
Operational Excellence

Total service delivery penalties paid

Total service delivery penalties paid within measurement period.
This KPI is most used for:
Operational Excellence

# of FTE per size of storage under management

of Full time equivalent employees (FTE) per Gb or Tb of storage under management
This KPI is most used for:
Operational Excellence
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