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KPIs in ‘Manufacturing, R&D & Maintenance’
Time-to-market of changes to existing products/services
Time-to-market of changes/improvements to existing products/services. The time it takes from the time a product is envisioned or defined until it is on store shelves.
Time-to-market of new products/services
Time-to-market of new products/services. The time it takes from the time a product is envisioned or defined until it is on store shelves.
Average production costs of items
Average production costs of items produced within measurement period.
Mean Time to Repair (MTTR)
Average time (e.g. in hours) between the occurrence of an incident and its resolution.
Listed in: Systems, Database, Network, ITIL Incident management, IT Service Levels, Application, Web Hosting, Telephony, Maintenance, Email, Storage, Backup, ASL Incident management, MOF Incident Management, VRM Process Performance, VRM Support, IT Incident & Problem
Tags: repair, time, duration, device, equipment, incident, solution, resolution, maintenance
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