KPIs in ‘Manufacturing, R&D & Maintenance’
Average time (e.g. in hours) between the occurrence of an incident and its resolution.
Listed in: Systems, Database, Network, ITIL Incident management, IT Service Levels, Application, Web Hosting, Telephony, Maintenance, Email, Storage, Backup, ASL Incident management, MOF Incident Management, VRM Process Performance, VRM Support, IT Incident & Problem
Tags: repair, time, duration, device, equipment, incident, solution, resolution, maintenance
The average time between equipment failures over a given period i.e. the average time a device will function before failing. It is the reliability rating ...
Percentage of maintenance requests with ‘Delay’ status due to unavailability of resources such as manpower, equipment, or services.