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MOF | Information Technology


The Microsoft Operations Framework (MOF) provides operational guidance that enables organizations to achieve mission-critical system reliability, availability, supportability, and manageability of Microsoft products and technologies. With MOF guidance, you’ll be able to assess your current IT service management maturity, prioritize your processes of greatest concern, and apply proven principles and best practices to optimize your management of the Windows Server platform.


KPIs in ‘MOF | Information Technology’
tagged with ‘backlog’

Old incident backlog

Number of open incidents older than 28 days (or any other given time frame) relative to all open incidents.
This KPI is most used for:
Operational Excellence

Service request backlog

number of open service requests older than 28 days (or any other given time frame) relative to all open service requests.
This KPI is most used for:
Operational Excellence

Problem backlog

Number of open problems older than 28 days (or any other given time frame) relative to all open problems.
This KPI is most used for:
Operational Excellence
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