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MOF | Information Technology


The Microsoft Operations Framework (MOF) provides operational guidance that enables organizations to achieve mission-critical system reliability, availability, supportability, and manageability of Microsoft products and technologies. With MOF guidance, you’ll be able to assess your current IT service management maturity, prioritize your processes of greatest concern, and apply proven principles and best practices to optimize your management of the Windows Server platform.


KPIs in ‘MOF | Information Technology’
tagged with ‘change’

% of unplanned outage/unavailability due to changes

Percentage of unplanned outage (unavailability) due to the implementation of changes into the infrastructure. Unplanned means that the outage (or part of the outage) was ...
This KPI is most used for:
Operational Excellence

% of changes initiated by customers

Percentage of changes initiated by customers (of IT services), instead of the IT department, relative to the total number of initiated changes within the measurement ...
This KPI is most used for:
Operational Excellence

% of unauthorized implemented changes

number of unauthorized implemented changes relative to all implemented changes within a given time period. An unauthorized change can be detected through consolidation of the ...
This KPI is most used for:
Operational Excellence
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