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MOF | Information Technology

The Microsoft Operations Framework (MOF) provides operational guidance that enables organizations to achieve mission-critical system reliability, availability, supportability, and manageability of Microsoft products and technologies. With MOF guidance, you’ll be able to assess your current IT service management maturity, prioritize your processes of greatest concern, and apply proven principles and best practices to optimize your management of the Windows Server platform.

KPIs in ‘MOF | Information Technology’
tagged with ‘cost’

Costs of operating call center / service desk

Costs of operating a call center / service desk, usually for a specific period such as month or quarter.
This KPI is most used for:
Cost Leadership

Average costs of release

Average costs of release. Costs are most likely based on man-hours spent.
This KPI is most used for:
Cost Leadership

% of backlogged/neglected change requests

Percentage of backlogged change requests. Backlogged change requests are change requests that should have been implemented but due to for example time/cost constraints are still ...
This KPI is most used for:
Operational Excellence

Cost of producing Capacity Plans

Cost of producing and keeping up-to-date of Capacity Plans
This KPI is most used for:
Cost Leadership
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