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The Microsoft Operations Framework (MOF) provides operational guidance that enables organizations to achieve mission-critical system reliability, availability, supportability, and manageability of Microsoft products and technologies. With MOF guidance, you’ll be able to assess your current IT service management maturity, prioritize your processes of greatest concern, and apply proven principles and best practices to optimize your management of the Windows Server platform.
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MOF Problem Management
(12) -
MOF Release Management
(7) -
MOF Security Administration
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MOF Security Management
(5) -
MOF Service Desk
(33) -
MOF Service Level Management
(5) -
MOF Service Monitoring & Control
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MOF Storage Management
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MOF System Administration
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MOF Workforce Management
(1)
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MOF Availability Management
(10) -
MOF Capacity Management
(14) -
MOF Change Management
(25) -
MOF Configuration Management
(17) -
MOF Directory Services Administration
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MOF Financial Management
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MOF Incident Management
(25) -
MOF Infrastructure Engineering
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MOF IT Service Continuity Management
(7) -
MOF Job Scheduling
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MOF Network Administration
KPIs in ‘MOF | Information Technology’
tagged with
‘equipment’
Mean Time to Repair (MTTR)
Average time (e.g. in hours) between the occurrence of an incident and its resolution.
Listed in: Systems, Database, Network, ITIL Incident management, IT Service Levels, Application, Web Hosting, Telephony, Maintenance, Email, Storage, Backup, ASL Incident management, MOF Incident Management, VRM Process Performance, VRM Support, IT Incident & Problem
Tags: repair, time, duration, device, equipment, incident, solution, resolution, maintenance
Availability (excluding planned downtime)
Percentage of actual uptime (in hours) of equipment relative to the total numbers of planned uptime (in hours). Planned uptime = service hours – planned ...
Listed in: Systems, Database, Network, IT Service Levels, Application, ITIL Availability management, Web Hosting, Telephony, Email, Storage, ASL Availability management, MOF Availability Management, IT Availability
Tags: availability, downtime, device, equipment, maintenance, schedule, planning, duration
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