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MOF | Information Technology


The Microsoft Operations Framework (MOF) provides operational guidance that enables organizations to achieve mission-critical system reliability, availability, supportability, and manageability of Microsoft products and technologies. With MOF guidance, you’ll be able to assess your current IT service management maturity, prioritize your processes of greatest concern, and apply proven principles and best practices to optimize your management of the Windows Server platform.


KPIs in ‘MOF | Information Technology’
tagged with ‘maintenance’

Availability (excluding planned downtime)

Percentage of actual uptime (in hours) of equipment relative to the total numbers of planned uptime (in hours). Planned uptime = service hours – planned ...
This KPI is most used for:
Operational Excellence

Average incident response time

The average amount of time (e.g. in minutes) between the detection of an incident and the first action taken to repair the incident.
This KPI is most used for:
Operational Excellence

% of changes scheduled outside maintenance window

Percentage of changes scheduled outside pre-defined/pre-agreed maintenance window. A maintenance window is a prescheduled time when a system can be taken off-line for maintenance, if ...
This KPI is most used for:
Operational Excellence
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