Other

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Key Performance Indicators in this category

% of customers given satisfaction surveys
This one is important in any QMS, puts customer and his satisfaction in focus.

This KPI is most used for:
Operational Excellence
Listed in:
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by ITSM D.
% of time spent on priorities
Percentage of time spent on priority activities.

This KPI is most used for:
Operational Excellence
Listed in:
% of responses to survey
Percentage of responses to sent surveys.

This KPI is most used for:
Customer Intimacy
Listed in:
% size of the sample group that is surveyed
Percentage of size of the sample group that is sent the survey relative to the size ot the complete group.

This KPI is most used for:
Cost Leadership
Listed in:
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