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Call Center (Outbound)

Any location within a company where quantities of outgoing calls are handled by people, telephones, and computers.

KPIs in ‘Call Center (Outbound)’
tagged with ‘talk time’

Average talk time of phone calls

Average duration (talk time) of phone calls.
This KPI is most used for:
Operational Excellence

Maximum call length

Duration of the longest talk time between an agent and a customer.
This KPI is most used for:
Operational Excellence
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