% of problems with a root cause identified for the failure
The Problem management process is responsible for devising fixes or workarounds for complex or recurring incidents. For this type of incidents called Problems, a thorough root-cause analysis is needed to identify the cause of the problem. The Problem management process can issue a Request for Change (RFC) to the Change management process in order to permanently fix the cause of a problem. Another responsibility of the Problem management process is to record the exact cause of a problem and the procedure to correct or improve the situation.
Popularity ranking of KPIs is expressed by little green horizontal bars. The more green the bar is, the more populair the KPI is. Popularity of a KPI is calculated based on usage by the community.
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