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KPIs in ‘Procurement, Suppliers & Outsourcing’
tagged with
‘contract’
Average time to procure
Average time to procure an item. Time lag between request for procurement and signing of contract or purchase.
Listed in: Procurement, Cobit Procure IT Resources
Tags: procurement, time, duration, contract, purchase, request
Proportion of purchases made from contracts/frameworks
Proportion/percentage of purchases made from contracts/frameworks.
% of user complaints due to contracted services
Percentage of user complaints on contracted services as a percentage of all user complaints.
% of orders based on framework/standard contract
Percentage of orders based on a framework/standard contract relative to all orders.
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