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Quality assurance


Quality assurance, or QA for short, refers to planned and systematic production processes that provide confidence in a product’s suitability for its intended purpose


KPIs in ‘Quality assurance’

Quality personnel to normal personnel ratio

Quality personnel to normal personnel ratio.

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This KPI is most used for:
Operational Excellence

Average number of quality checks vs. target

This KPI measures the number of actual Quality Checks against targeted number. The result is a percentage.
This KPI is most used for:
Operational Excellence

% of defects/ violations/ deviations found on Process control

Percentage of defects/ violations/ deviations found on Process control.

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This KPI is most used for:
Operational Excellence

% of improvements done from process improvement activities

Percentage of improvements (in terms of time or cost) done from process improvement activities.

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This KPI is most used for:
Operational Excellence
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