Sales

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Sales are the activities involved in selling products or services in return for money or other compensation. It is an act of completion of a commercial activity.

Telesales (4)

Key Performance Indicators

Conversion rate of marketing/sales campaigns

The conversion rate is a metric to evaluate the effectiveness of a conversion effort (accepting a free gift, setting an appointment), reflecting the percentage of ...

This KPI is most used for:

Operational Excellence

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Attrition or churn

How frequently do customers terminate the relationship by opting out, stop purchasing or choose a competitor. Loss of customers per year as a percentage of ...

This KPI is most used for:

Operational Excellence

Average order size

The average amount spent by a customer per order. Many companies have goals of increasing average order size through marketing.

This KPI is most used for:

Cost Leadership

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% of repeat business turnover

The value of repeat business expressed as a percentage of turnover.

This KPI is most used for:

Operational Excellence

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