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ITIL Security management


KPIs in ‘ITIL Security management’

This KPI is most used for:
Operational Excellence

% of security-related service calls

Percentage of security-related service calls.
This KPI is most used for:
Operational Excellence
This KPI is most used for:
Operational Excellence

Number of incidents outside hours where security staff are present

Can be a useful tool in assessing whether a client needs the upgrade to services that they are usually unwilling to adopt due to budgetary ...
This KPI is most used for:
Operational Excellence
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