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Surveys


The collection of information from a common group through interviews or the application of questionnaires to a representative sample of that group.


KPIs in ‘Surveys’

% of customers given satisfaction surveys

This one is important in any QMS, puts customer and his satisfaction in focus.
This KPI is most used for:
Operational Excellence

% of responses to survey

Percentage of responses to sent surveys.

Listed in:
This KPI is most used for:
Operational Excellence

% size of the sample group that is surveyed

Percentage of size of the sample group that is sent the survey relative to the size ot the complete group.

Listed in:
This KPI is most used for:
Customer Intimacy
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