Telecommunications, Energy & Water

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Key Performance Indicators

Downtime
The formula derives the percentage of the time service is available. The inverse is the amount of downtime.
by Michael M.
This KPI is most used for:
Operational Excellence
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Average Revenue Per Employee (ARPE)
Is the ratio of Total Revenue of the Service Provider divided by the Total Number of Employees yielding a KPI that assist an organization in ...
by Michael M.
This KPI is most used for:
Cost Leadership
Mean Time To Detect (MTTD)
MTTD would be the difference between the onset of any event that is deemed revenue impacting and its actual detection by the technician who then ...
by STEVE PAINE
This KPI is most used for:
Operational Excellence
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% of non-voice revenue
Percentage of non-voice (i.e. messaging and data) revenue.
This KPI is most used for:
Operational Excellence
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