Telecommunications, Energy & Water

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Key Performance Indicators

Availability
The general formula for availability is: Availability = [MTBF/(MTBF+MTTR)] x 100 Availability is a function of the total service time, the mean time between failure ...
by Michael M.
This KPI is most used for:
Operational Excellence
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Downtime
The formula derives the percentage of the time service is available. The inverse is the amount of downtime.
by Michael M.
This KPI is most used for:
Operational Excellence
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Mean Time To Detect (MTTD)
MTTD would be the difference between the onset of any event that is deemed revenue impacting and its actual detection by the technician who then ...
by STEVE PAINE
This KPI is most used for:
Operational Excellence
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Average revenue per user (ARPU)
Average revenue generated per user in measurement period (e.g. monthly, quarterly, yearly).
This KPI is most used for:
Operational Excellence
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