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KPIs in ‘Various’
tagged with ‘change’

Percent incidents resolved using a change

An interesting measure that can also be used with percent resolved using a workaround to understand the extent to which incidents require a change. This ...
This KPI is most used for:
Operational Excellence
This KPI is most used for:
Operational Excellence

% Emergency changes

Number of opened, urgent changes relative to the total number of changes opened in a given time period.
This KPI is most used for:
Operational Excellence

Average ‘Time to plan’ for changes

Average ‘Time to plan’ for changes.
This KPI is most used for:
Cost Leadership
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