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KPIs in ‘Various’
tagged with ‘exception’

% of changes recorded 'after the fact'

On occasion Changes are raised ‘after the fact’, or after the application of a workaround to resolve an incident. Sometimes it is a necessity to ...
This KPI is most used for:
Operational Excellence

Percent of incidents closed by service provider

An important measure that implies incident closure without the confirmation or approval of the affected customer community. These are exceptions and require further analysis of ...
This KPI is most used for:
Operational Excellence

Percent of incidents resolved with non-approved workaround

An exception measure. The use of ad-hoc or non-approved workarounds is a major risk to the service provider organization. Each instance should be subject to ...

Percent of incidents recorded 'after the fact'

On occasion incidents are raised ‘after the fact’, or after the occurrence of the event, and sometimes after the event (incident) is resolved. Sometimes it ...
This KPI is most used for:
Operational Excellence
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