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KPIs in ‘Various’
tagged with ‘request’

% support requests with CI ‘no record’

Percentage of support requests with CI ‘no record’.
This KPI is most used for:
Operational Excellence

% of changes insufficiently resourced

Following approval, resources are assigned and allocated based upon prior estimates. This measure reports the ratio of change requests that could not be sufficiently resourced, ...
This KPI is most used for:
Operational Excellence

% of changes with associated Proposal Statement

A measure of the ratio of change requests that were accompanied by a change proposal statement, indicating the need or a significant investment of resources. ...
This KPI is most used for:
Operational Excellence

% of changes classified as Miscellaneous

A measure of the ratio of change requests that were unable to be properly classified and were therefore classified as miscellaneous. Source: Service Management 101
This KPI is most used for:
Operational Excellence
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