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This is a preview of KPI Library. To browse and search for key performance indicators, also known as business metrics, performance measures or business indicators, in various industries and general processes, login or join for free.

KPIs in ‘Various’
tagged with ‘resolution’

Percent incidents resolved with workaround

A useful measure of how often workarounds are used to resolve incidents. This measure implies the usefulness of the current workaround database and what workarounds ...
This KPI is most used for:
Operational Excellence

% of changes incorrectly classified

An important efficiency measure. Incorrectly classified Changes are likely to be misrouted, resulting in lost time and effort. Incorrect classifications are often detected upon resolution ...
This KPI is most used for:
Customer Intimacy

Percent of incidents with unmatched agreements

The percentage of incidents recorded for which no service level agreement was located or ‘matched’. This is an important indicator of the maturity of both ...
This KPI is most used for:
Operational Excellence

Percent of incidents resulting from previous incidents

This measure implies incorrect resolution of an incident resulting in a new and related incident, but with a different cause than the original. Source: Service ...
This KPI is most used for:
Operational Excellence
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