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KPIs in ‘Various’
tagged with ‘workaround’

Percent incidents resolved with workaround

A useful measure of how often workarounds are used to resolve incidents. This measure implies the usefulness of the current workaround database and what workarounds ...
This KPI is most used for:
Operational Excellence

Percent incidents resolved using a change

An interesting measure that can also be used with percent resolved using a workaround to understand the extent to which incidents require a change. This ...
This KPI is most used for:
Operational Excellence

% of changes recorded 'after the fact'

On occasion Changes are raised ‘after the fact’, or after the application of a workaround to resolve an incident. Sometimes it is a necessity to ...
This KPI is most used for:
Operational Excellence

% of changes caused by a workaround

Some workarounds may fail and cause either reapplication of an amended change, or an entirely new change. This measure provides visibility of these instances as ...
This KPI is most used for:
Operational Excellence
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